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May 12, 2021 - SnoCope’s Debit Card processing system is migrating to a new platform with state-of-the-art payments technology and software solutions to help improve the member experience.  

This Debit Card migration should not impact member transaction processing.

While we anticipate no interruptions, we recommend members be prepared with other forms of payment such as cash, travel cards, gift cards and credit cards as a precautionary measure or you can also stop into the branch for service.

Our ATM on the County Campus may be unavailable for a short time the morning of May 12, 2021 during the migration. An ALERT will be posted on the SnoCope website to indicate this Out-of-Service time frame.  

We suggest members and others needing an ATM, at this time, consider using a fee free ATM found when you search for the “CO-OP Shared Branching Network” on your smart phone or mobile device. Mill Town Credit Union (3102 Broadway - Everett, WA 98201 - (425) 252-5139) is available as a drive through during the pandemic. Remember, there are over 30,000 fee free ATMs and more than 5,700 Shared Branching partners in the CO-OP network. 

In an effort to address general questions we have compiled the following informative FAQ for your convenience. Should you have further questions though, please feel free to contact the branch at 425-405-9973 or 1-844-SnoCope. 

Debit Card Migration FAQ 5.12.21

1. How will my debit card be impacted?
We anticipate no impact to your existing debit card.  Cards will continue to function normally; your PIN will remain the same, you can still make purchases and get money from an ATM, you can activate cards, and existing automatic payments set up with your debit card will process as usual. 

2. What benefits are there with the migration of my debit card to this new processor?
The big improvement to our debit card services is our improved fraud protection services for members. Now members will be notified via text, email and phone - if suspicious activity occurs. Communication has been greatly improved and members will be even better protected as a result of this migration. We will also be able to offer additional benefits in the future after the migration.

3. What happens if I experience fraud or a lost/stolen card during or after the migration? 
Our fraud phone number is not changing.  Members can continue to call 1-866-664-9364 for help with debit card fraud or in the case of a lost or stolen card.  Members may also call the branch 425-405-9973 or 1-844-SnoCope during business hours. 

4. Will I be able to get an Instant Issue Debit Card on May 12, 2021?
Yes.

5. Will Mobi Money card control still be available on my debit card?
Yes, you will still have the ability to turn your card off and on, set spending limits, and set travel alerts. However, you will no longer be able to view Balances from Mobi Money. We recommend members add the SnoCope App to their mobile devices and smart phones so you can access your Balance information and much more. 

6. Will the Ampre Rewards Program still be available on my debit card?
No, our Ampre Rewards Program will not be available with the migration to the new platform and will end on March 15, 2021. 

Be sure to watch the SnoCope website for any further updates on May 12, 2021.

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