Member Services Representative
Reports to: Operations Manager
Effective Date: August 2018
FLSA Status: Non-Exempt
Ways to reach us:
- You may send your resume and cover letter to:
SnoCope Credit Union
3130 Rockefeller Ave.
Everett WA 98201
Attention: Operations Manager
- You may email firstname.lastname@example.org please put Member Services Representative Candidate on the Subject Line.
This position is the primary point of contact for members who seek service from the SnoCope Credit Union. Conducts appropriate transactions, opens new accounts, cross sells other credit union products and services, and refers members to other departments or employees in the credit union. Keeps teller station staffed, responds to adjustments to manage teller traffic, and performs all audits and balancing activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Other duties may be assigned as needed.
1. Transactions: Processes deposits, withdrawals, transfers, loan payments and shared banking transactions. Verifies endorsements and identification, determines proper funds for the transaction, issues receipts. Sells travel and gift cards, money orders and cashier checks.
2. Member inquiries: Answers basic inquiries for members re: interest rates, service charges, account histories and account features while complying with disclosure and record keeping requirements and consumer privacy policies. Solves problems or refers to the appropriate person in the credit union.
3. Member Growth: Open new accounts. Assist all new member walk-in, on-line applications, existing members request for new services, Credit Union Direct Lending (CUDL) and independent dealer accounts. Learns and participates in member loyalty program to cross sell products and help achieve member retention and growth objectives. Promotes SnoCope to potential new members. Participate in SnoCope promotional and good-will activities in the community.
4. Teller station: Ensure teller station is properly supplied; follow standard protocol to set up cash drawer daily and return to vault at the end of every shift. Buy and sell currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded. Balances money orders and cashier checks.
5. Audits and Compliance: Follows all credit union policies and procedures. Complete daily, weekly and monthly audits. Completes currency logs and required forms.
6. Continuous Improvement: Participates in Incentive Ideas program team for efficiencies in business and transactional processes and tools.
KNOWLEDGE, SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be customer service oriented; have excellent communication and interpersonal skills.
• Microsoft office suite knowledge.
• Various federal regulations including Bank Secrecy Act, Right to Financial Privacy Act and the Gramm-Leach-Bliley Act.
• Problem solve efficiently.
• Manage and balance a teller cash drawer.
• Cross-sell products and services that fit and benefit members.
• Think outside the box to solve unusual customer issues while maintaining credit union security and keeping mindful of exposure to loss or fraud.
• Work collaboratively with other employees as part of a multifunctional team.
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
A high school diploma, GED or equivalent business experience.
Cash handling, customer service, sales or team environment experience is required. Bank teller or credit union experience preferred.
PHYSICAL DEMANDS / WORKING CONDITIONS:
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work is performed mainly during regular office hours; however, incumbent may be required to attend meetings or events outside regular office hours. Also hours may include weekend or evening hours.
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Note: This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.