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Home > Home Page > covid-19 coronavirus awareness

Update: 4.3.20

IMPORTANT INFORMATION

Dear Valued Members,

As we continue to monitor the rapidly evolving situation around the Coronavirus (COVID-19), our first thought is for the safety and well-being of both our members and our employees.

Effective immediately, through May 4th, the credit union lobby and loan department will be closed to foot traffic. We will continue to follow the April 2, 2020 Coronavirus stay-home extension order announced by Governor Inslee.

Members will be directed to call the credit union for assistance in completing transactions either remotely or by using the Night Drop as an impromptu drive through. For those critical transactions that cannot be completed by remote services (ATM, Online Banking, Bill payer, or check deposits using the SnoCope App), appointments will be made on a case by case basis. In these unprecedented times, it is important that we come together to support one another.

You can count on us to continue to do our best to serve you and keep you informed. Our branch office will remain open so that your banking needs are uninterrupted and our credit union staff are available to take your calls concerning questions you may have regarding your deposit accounts and loans. We are here to help you.

Sincerely,

Steven Ellis 

President & CEO SnoCope Credit Union

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Member Notification: 3.17.20 - 4.10.20 SnoCope's Coin Counter will be unavailable for approximately three weeks. 

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Dear SnoCope Members,

Protecting our members, staff and the community at large from the spread of the COVID-19 virus (Coronavirus) is critically important. SnoCope Credit Union is closely monitoring the situation regarding the Coronavirus in Washington State and following the recommendations of the Centers for Disease Control and Prevention, the Snohomish Health District and the Snohomish County Executive’s Office.

Access to your money is our top priority.

At this time, SnoCope is maintaining regular business hours. If the situation changes and branch hours require any adjustment, we will update you through our website, social media and email.

If you are exercising caution by avoiding public places or unable to visit the branch, remember that Digital Online Banking and Telephone Banking are available and can be used for most transactions.

We are encouraging everyone to follow the protocols outlined by the CDC recommendation for preventing the spread and control of this and other infectious diseases:

  •  Stay home when you are sick.

  •  Avoid close contact with people who are sick.

  •  Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer. This is especially important after using an ATM.

  •  Avoid touching your eyes, nose, and mouth.

  •  Always cover your cough or sneeze. Toss used tissues directly in the trash.

  •  Clean and disinfect high contact objects and surfaces.

  •  Practice good health habits. Get lots of sleep, exercise often, manage stress, drink lots of fluids, and eat healthy foods.

We are taking precautionary measures by encouraging employees to sanitize high-touch areas inside the branch. We are also asking members to pardon our use of added distance between member service representatives at the teller stations and themselves. If possible, we recommend that you use Digital Online, Mobile, and Telephone Banking (1-844 SnoCope or 1-844-766-2673 during business hours), as your primary channels to conduct business.

Additionally, as a secondary backup, you can also get 24-hour telephone access to your account via a CO-OP Live Operator at 1-866-692-8669; or use the fee free CO-OP Shared Branch network or the fee free CO-OP ATM network. Go to SnoCope’s website and click on “Locations/ATMs” at the very top of the page to access the CO-OP links. Nationwide, there are over 5,600 fee free Shared Branches and over 30,000 fee free CO-OP ATMs available to you.

As always, our website is the best place to find the most current information related to SnoCope actions in the coming weeks and months, including any changes or service interruptions that may affect you. Our Facebook pages will also provide timely and ongoing updates.

Using good judgement and our combined efforts, we believe we will be able to maintain quality services and keep both our staff and members safe and well. If you have any further questions please feel free to call us at 425-405-9973.

 

Thank you,

SnoCope Credit Union

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